Terms and Conditions

All payments, refunds and payment related support cases are handled by either 2checkout or Paypal.

Ora never store or transfer any credit card information. Ora use external payment gateways, PayPal or 2checkout, for e-commerce. PayPal, 2checkout handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

The information that you enter when purchasing a product from us, including name, card details, personal number, phone number, email address, delivery address, is encrypted and sent to 2checkout.

For further questions about how our partners handle information please contact PayPal or 2checkout support.

We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our warehouse, public holidays and/or other factors.

Please note also that during common shopping holidays such as Black Friday and Christmas almost always comes with shipping delays, please ensure to place your orders in good time.

In areas where our carriers does not deliver we reserve the right to use another carrier or cancel the order. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can: hello@ora-official.com
Please note that we require items within an order in return before we’re able to process a refund.

Upon completion of your order, Ora assumes your address to be verified, correct and double checked. Should the need for additional shipping occur, either due to incomplete address or a different destination, the charges may fall on the customer, either in form of an additional payment, or deduction of refund in the event of a return.

Only the price for the product and the shipping fee is included in prices you see at www.ora-official.com. No additional charges such as import fees, delivery charges, carrier fees or similar is included. These will be charged to you (not Ora) by the carrier in connection with or subsequently to the delivery.
Please note that should you, as the receiver, chose to decline these charges upon delivery, Ora will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.

If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one.

After an order has ben transferred over to the carrier, the responsibility for the delivery no longer falls on Ora. In the event of a lost shipment, no actions will be taken until the investigation by the Carrier is concluded. Please note that our shipments are insured and if such a shipment is deemed lost by the Carrier, it will be replaced.

The customer is responsible for providing adequate order information, which is required for all service/warranty claims. If the product has been purchased through a 3rd party, the customer is responsible for providing an adequate verification of the purchasing date.
Warranty for our products is three year from purchasing date.
Please note that the warranty does not cover batteries. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Ora.
The warranty does not cover natural wear and tear on our leather products. Worn edges or corners, natural fading and softening of materials is to be expected.

All of our leather and suede products are covered by a three year manufacturing warranty. The warranty does not cover issues/changes/damages or similar that occur due to negligent use, nor does it cover normal wear and tear.
Suede products are very senstive – they do not cope well with moist and will have a shorter lifespan than leather.

Any product purchased from the Online Boutique can be returned for a full refund or store credit within 30 days of delivery. All orders are eligible for complimentary return and replacement shipments. 

Please note that products must be in an unused condition for us to be able to grant refund. We do not accept any refunds where the product show the slightest sign of use. We recommend taking a picture of how you have packed your return for future references.

In order to make a return you must contact Customer Support on hello@ora-official.com to schedule the return and receive a prepaid return label. Ora does not have the possibility to provide collection service. Expedited shipping charges are non-refundable. Please note that orders that was made without contacting customer service may be refused.

Please note that the package must be dispatched within 7 Days upon receipt of the prepaid return label.

For international customers where the order does not contain at least one item valued over $100, the customer is responsible for the return shipping. Once we receive it back and verify it’s unworn, the return will be processed and a full refund will be issued.

We recommend arranging for your return with FedEX or UPS or DHL or Aramex and can not guarantee receipt of returns process by any other carrier.

Please note that we require items within an order in return before we’re able to process a refund.

We require that you send your return within 14 days of receiving a return label, or we reserve the rights to decline it.

Items included as part of a promotion are required to be returned in the event of a return. They are not considered to be a complimentary item.

We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.

Cookies are used on ora-official.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on hello@ora-official.com. You have the right to request access to your data and if anything is incorrect you can change or remove it.

We treat personal data according to GDPR. When you purchase something you also approve that we store and handle your personal information and details. We will only store information that is necessary for us to complete our agreement with you and to run our business. With GDPR you have the right to access all of your personal information that we have registered. If the personal details that we have stored are irrelevant, incorrect or incomplete, you have the right to demand that the information is corrected, limited, or removed.

We are responsible for the personal data and information that is being stored and have concluded personal data agreements with our suppliers and partners.

Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.